Policies

PAYMENT

Brake Materials & Parts accepts Visa, Mastercard, Discover and American Express. When placing your order be sure to indicate the card holders name, the credit card billing address, shipping address, phone number where you can be reached during the day, credit card number, expiration date, etc and your name if different from the person charging the order.

CHECKS

All orders paid by check are held pending bank clearance. Only first-party checks are acceptable.

SALES TAX

Customers must pay the appropriate state sales tax.

PRICING

Prices and products are subject to change without notice.

RETURNS

Should you need to return a part for refund, exchange or credit please contact us for authorization and instructions. Brake Materials will not accept returned goods without prior authorization. Freight charges are not refundable and customers will pay shipping charges on all return orders. Returns could be subject to a restocking fee of up to 50% or more.

PRODUCT WARRANTY

Brake Materials & Parts warranties to the original purchaser of its products that those products will be free of defective materials and workmanship. This does not include defects caused by neglect, improper installation, maintenance, or service. Our obligation under this warranty is limited to 90 days from date of purchase or fifteen thousand miles after installation, whichever comes first. New items carry original manufacturers warranty. Any purchased or component products we use in the manufacture and assembly of a finished product shall carry its original manufacturers warranty. Our obligation at our discretion will be limited to the repair or exchange of any part or parts which may prove defective. This warranty shall not apply to any product or component thereof which has been repaired or altered. Warranty does not include labor charges, or incidental or consequential damages. Warranty does not cover damages caused by incorrect installation and/or abuse caused by use with improper fluids, mishandling, accidents or normal wear. Product should be used with fluid originally approved for the application - usually DOT 3 and DOT 4, but not DOT 5 (silicone fluid). Warranty is voided after product is used for racing or other timed event.

PRODUCT LIABILITY

By placing an order with Brake Materials & Parts, the customer accepts that Brake Materials & Parts shall not be held liable for any and all damages, injury, loss and other claims, resulting from the inability, use or misuse of the product. Buyer or user accepts liability of all kinds associated with the use of all products. Working on automobiles is inherently dangerous. Brake Materials & Parts is not liable for injury or damage due to incorrect installation or use of their products. All products are sold with understanding that the safe and proper installation and use of the products is the customer's responsibility. Follow factory workmanship manual procedures and instructions, but use current shop safety standards and common sense. Some tasks will require professional advice or services which Brake Materials & Parts cannot provide.

SHIPPING

PAYMENT IS REQUIRED BEFORE SHIPMENT

UPS SHIPMENTS

Most of our shipments are by United Parcel Service ground delivery. UPS requires a street address (UPS will not deliver to a P.O. Box). UPS tries to deliver a package three times before returning the order. If no one is available to accept the merchandise, a notice will be left further instructions. Please contact UPS immediately so your shipment will be delivered to you without delay. United States Postal Service may be used for small packages and FedEx will be used upon request only.

UPS Oversized

For "OS" (oversized) items that can be shipped via UPS, oversize rates apply. Oversized items are charged in accordance with the UPS Dimensional Weight Formula (the average weight plus size and girth). Many products are oversized. We reserve the right to charge an oversize fee on any order which contains a product that is oversized.

UPS 2nd and 3rd Day Delivery

Brake Materials & Parts offers UPS 2nd and 3rd Day Delivery which is available in the Continental U.S., Hawaii and Alaska. The cost of 2nd day delivery is greater than normal UPS ground delivery and is based on UPS Dimensional Weight Formula. UPS will deliver the package (s) within 2 or 3 working days from the time the order is shipped (excluding Saturdays, Sundays and Holidays).

UPS Overnight/Saturday Delivery

Brake Materials & Parts offers UPS Next Day delivery with same qualifications as UPS 2nd Day & 3rd Day Delivery. The cost is approximately 1/2 times greater than 2nd Day delivery.

FOREIGN ORDERS

Due to various rate differences and depending on what items are being ordered, your freight fees will vary. It is important that you contact Brake Materials & Parts for instructions regarding all foreign orders. Please enclose the items you intend to order so we may calculate the best - most efficient and inexpensive way - to ship your order. You will be solely responsible for the customs, duties, additional taxes and requirements.

DAMAGE CLAIMS

Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify UPS so that all the steps necessary will be taken to insure a prompt replacement of any damaged goods provided you requested proper insured value. Brake Materials & Parts is not responsible for under insured value. Brake Materials & Parts is not responsible if notification is not given within 5 days of receipt. Please contact us if you have an issue.

PRIVACY POLICY

Brake Materials & Parts is committed to maintaining the privacy of our visitors and customers. The registration information is intended for the sole use of Brake Materials & Parts. We DO NOT give out any information. The privacy, confidence, and trust of individuals who visit our website are important to us. No personal information is collected at this site unless it is provided voluntarily by an individual while participating in an activity that asks for the information.

The following paragraphs disclose the information gathering and usage practices for the website.

COLLECTION OF INFORMATION

Brake Materials & Parts only collects the personal information that is necessary to provide the information or services requested by an individual. "Personal Information" refers to any information relating to an identified or indentifiable individual who is the subject of the information. This is the same information that an individual might provide when visiting our office and it includes such items as an individual's name, address, or phone number. We also collect statistical information that helps us understand how people are using the web site so we can continually improve our services. This information collected is not associated with any specific individual and no attempt is made to profile individuals who browse the web site.

USE OF INFORMATION

Brake Materials & Parts uses the collected information to respond appropriately to requests. This may be to respond directly to you or to improve the web site. E-mail or other information requests sent to Brake Materials & Parts may be retained for future use.

COOKIES

Cookies are short and simple text files that are stored on a user's computer hard drive by web sites. They are used to keep track of and store information so the user does not have to supply the information multiple times. The information that is collected through cookies at this site is handled in the same manner as other information collected here. You can configure your web browser to refuse cookies or to notify you when a web site attempts to send you a cookie. You can also check your hard drive for cookie files and delete them from your computer.

WEB SITE SECURITY

Brake Materials & Parts is committed to the security of the information that is either available from or collected by this web site. Brake Materials & Parts has taken multiple steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to, authentication, monitoring, auditing, and encryption.

LINKS TO OTHER SITES

Brake Materials & Parts is not responsible for the privacy practices or the content contained on links to other sites.

UNDER 13/CHILDREN

Brake Materials & Parts will not knowingly collect information about persons under the age of 13 without parental consent. If you are under the age of 13 you must ask a parent or guardian for help.

DISCLAIMERS and LIMITATION OF LIABILITY

Brake Materials & Parts site is provided on an "AS IS", "as available" basis. Neither Brake Materials & Parts nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "associates") warrant that use of Brake Materials & Parts site will be uninterrupted or error-free. Neither Brake Materials & Parts nor its associates warrant the accuracy, integrity or completeness of the content provided on the web site of the products or services offered for sale on Brake Materials & Parts site. Further, Brake Materials & Parts makes no representation that content provided on the web site is applicable or appropriate for use in locations outside of the United States. Brake Materials & Parts specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by Brake Materials & Parts, nor its associates, shall create a warranty. You expressly agree that use of Brake Materials & Parts site is at your sole risk.

Under no circumstances shall Brake Materials & Parts or its associates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use Brake Materials & Parts site, including but not limited to reliance by a user on any information obtained at Brake Materials & Parts site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Brake Materials & Parts records, programs, or services. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortuous action, even if an authorized representative of Brake Materials & Parts has been advised of or should acknowledges that this paragraph shall apply to all content, merchandise and services available through Brake Materials & Parts site. Because some states do not allow the exclusion or Limitation of Liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Errors will be corrected where discovered, and Brake Materials & Parts reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.

While Brake Materials & Parts takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details, for example the manufacturer and/or web site for complete details.

QUESTIONS If you have any questions or comments about this Privacy Policy, or you wish to access or make changes to information we have about you, please call 260-426-3331 or contact us at BrakePartsSTOP@aol.com